Shipping policy

At Noélia, every order is prepared with care to provide a simple, reliable experience aligned with our values.

Order Preparation

Orders are prepared within 2 to 3 business days following confirmation.

As each product is handmade in small batches, processing times may vary slightly during periods of high demand.

Shipping and Delivery

Deliveries are handled by Obibox, a local delivery service.

Once the order has been picked up by the carrier, delivery times are generally quick, but may vary depending on the delivery area, traffic conditions, and seasonal demand.

Once an order has been transferred to the carrier, Noélia no longer has direct control over delivery timelines.

Delivery Areas

Delivery is currently available within the Greater Montreal area, according to the zones covered by our delivery partner.

For requests outside these areas, we recommend contacting us before placing an order.

Delivery Terms

Packages are generally delivered to the address provided by the customer.

Depending on the circumstances and the carrier:

Delivery may be completed without a signature
The package may be left at the door or in a secure location

It is the customer’s responsibility to ensure that the provided delivery address is accurate and accessible.

Order Tracking

Tracking information may be provided when available, depending on the selected delivery method.

Absence at Time of Delivery

If the recipient is unavailable at the time of delivery, the package may be left on-site according to the carrier’s standard practices.

Noélia cannot be held responsible for packages left unattended after delivery.

Damaged Packages or Delivery Issues

If a package arrives damaged or if any issue occurs with your order, the customer must contact Noélia within 48 hours of delivery, including supporting photos.

An appropriate solution will be provided as quickly as possible.