Privacy policy

Last updated: April 28, 2026

At Noélia, protecting your personal information is a priority. This Privacy Policy explains, in a clear and transparent manner, how your information is collected, used, and protected in accordance with Quebec’s Law 25.

1. Personal Information

“Personal information” refers to any information that can directly or indirectly identify you.

This may include:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (securely processed by third-party providers)
  • Browsing data (IP address, device, visited pages)

2. Information Collection

Your information may be collected:

  • Directly from you (orders, contact forms, inquiries)
  • Automatically through the website (cookies, browsing activity)
  • Through our service providers (e.g. payment processing and delivery services)

3. Use of Personal Information

Your information is used solely to:

  • Process and deliver your orders
  • Communicate with you
  • Provide customer service
  • Improve your experience on the website
  • Send communications and updates (if you have consented)

Noélia does not sell, rent, or share your personal information for commercial purposes.

4. Platform and Service Providers

Our online store is hosted by Shopify.

Certain information may be processed by essential third-party providers for purposes such as:

These providers only access the information necessary to perform their services.

5. Cookies

This website uses cookies to:

  • Ensure proper website functionality
  • Analyze website usage
  • Improve your browsing experience

You may manage or disable cookies through your browser settings.

6. Data Hosting and Transfers

Your information may be hosted or processed outside of Quebec, including elsewhere in Canada or in the United States, through the services we use (such as Shopify).

Appropriate safeguards are implemented to protect your information.

7. Retention and Security

Your information is retained only for as long as necessary for the purposes described above and is protected through appropriate security measures.

However, no method of transmission or storage is completely secure, and a certain level of risk always remains.

8. Your Rights

In accordance with Law 25, you may:

  • Access your personal information
  • Request corrections to your information
  • Withdraw your consent
  • Request the deletion of your information, where applicable

You may also file a complaint with the appropriate authority if necessary.

9. Minors

Noélia’s services are not intended for minors. We do not knowingly collect personal information from individuals under the age of majority.

10. Legal Disclosure

We may disclose certain information if required by law or if necessary to protect our rights.

11. Changes to This Policy

This Privacy Policy may be updated at any time. The version published on the website is the version currently in effect.

12. Contact

For any questions or requests regarding your personal information, please contact the person responsible for privacy matters at :

elisa@noelia.ca