Refund policy

At Noélia, each creation is designed as a complete sensory experience. Special attention is given to ingredient quality, artisanal craftsmanship, and the overall experience offered.

Due to the nature of our products and in accordance with hygiene and safety standards, all sales are final.

We do not accept returns or offer refunds.

This policy helps ensure that every product received is intact, carefully handled, and meets Noélia’s quality standards.

A Thoughtful and Personalized Approach

Before making a purchase, you are welcome to contact the founder for personalized guidance and recommendations.

Noélia values a direct, simple, and transparent relationship, allowing you to make an informed choice that best suits your needs.

First Use Recommendations

Every skin type reacts differently, even to naturally derived ingredients.

Before full immersion, we recommend introducing the product gradually:

• Let the infusion steep in your bath as instructed
• First immerse one hand or a small area of the body for a few minutes
• Observe your skin’s reaction before fully immersing yourself

This gentle approach allows you to discover the product comfortably and with confidence.

Composition and Quality Standards

Noélia products are handmade in small batches following a careful and rigorous process.

• 100% naturally derived ingredients
• No toxic or harsh ingredients
• Formulas carefully tested before release

Every detail is thoughtfully considered, from raw ingredient selection to final preparation.

Damaged or Incorrect Orders

If a product arrives damaged or if an error occurred during the preparation of your order, please contact Noélia within 48 hours of delivery, including a description of the issue and supporting photos.

An appropriate solution will be provided as quickly as possible.

Contact

For any questions or requests, you may contact Noélia through the website contact form or via the email address provided in the Contact section.